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Similarly, taps on wash-basins were of the toggle variety, minim... Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 17 February 2017. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. She has now been at Horton House more than a year and is healthy happy and has a good quality of life. Our Brakendon Close complex is designed to provide for persons of pensionable age, who are physically capable of independent living. The was a varied programme of events for people to join in with and ample opportunities for people to develop and maintain hobbies and interests.
People, relatives and staff were encouraged to provide feedback on the service in various ways both formally and informally. Concerns and complaints were thoroughly investigated. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Corton House on our website at The overall rating for the service has changed from good to requires improvement based on the findings of this inspection. Staff worked with other professionals to ensure people’s needs were met.
Independent Living
Bedrooms have en-suite facilities and there are several communal spaces, including a communal lounge, garden room, activities room and dining room. Governance systems had been reviewed and strengthened. We noted continued improvements were needed to ensure the service continued to improve and develop. Some systems in the service could be strengthened to better support engagement with people living with dementia. Further work also needed to continue to develop a fully person-centred culture. The provider and the service’s management team were committed to driving improvements.
We also spoke to three visitors of people who were using this service. Cromwell House, opened in 1969, “a conscientious study has been made of old people’s comforts and habits,” it was reported. As a result, doors were fitted with lever handles, making them easier for arthritic hands to open.
What people are saying about Corton House
People, relatives, and staff were listened to and involved in the running of the service. The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab.
The overall rating for the service has changed from requires improvement to good. We carried out an unannounced comprehensive inspection of this service on 10 March 2020. This was the second time the service had been rated requires improvement.
Infection prevention and control
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. We will continue to monitor the service and will take further action if needed. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Corton House on our website at and moving and handling. This is the latest available inspection report for this service, carried out on 21st May 2009. CQC found this care home to be providing an Excellent service.
A service development plan was in place to help continue to develop and strengthen the service. The service had long standing community links which they had retained. The service had also developed new community links for the benefit of people using the service. We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety.
Care home group
We found that there were formal systems in place to assess people’s capacity for decision making and applications had been made to the authorising agencies for people who needed these safeguards. People’s rights to make decisions about their care were respected. Where people did not have the mental capacity to make decisions, they had been supported in the decision making process. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner. The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection.
This helped them to deliver in line with people's wishes and preferences. The service had a strong Christian ethos and there was a strong emphasis on meeting people’s religious and spiritual needs. People and relatives were provided with opportunities to discuss the support provided to them. The independence and dignity of people living in the service was promoted.
These documents provided detailed instructions for staff on how to meet the person's needs and the information had been reviewed regularly to ensure it was current. One person we spoke with told us, 'I feel like I'm part of a family here. It's a place to be content." Another person we spoke with told us, "As soon as the staff appear around the door, I feel reassured. I think it's an excellent place and I'm very happy here.' We found that the provider had in place suitable systems to ensure the safety and suitability of the premises and to protect people from harm.
We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. People’s communication needs had been assessed and met.
This report only covers our findings in relation to the Key Questions, safe, effective, and well-led as these areas were rated requires improvement at the last inspection. A person-centred culture had been created through a range of systems which sought to involve people, capture and use their feedback. There was a clear governance structure in place, which included quality monitoring systems. The provider and registered manager were keen to provide the best service they could.
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